Customer Success Manager

£30,000 to £40,000 pa basic, upto 25% variable | 25% OTE

London | Permanent Full-Time

Our client is one of the leading Online Video Platform companies globally, and they are currently seeking a passionate Customer Success Manager to join Digital Marketing team.

You will work directly with clients who are leading brands around the world, to accomplish their marketing goals. As Customer Success Manager you will have the opportunity to support big name clients in driving engagement and revenue with the most powerful online video platform in the world.

Does this sound like the right role for you? Keep reading!

Project Management Recruitment

Customer Success Manager

£30,000 to £40,000 pa basic, upto 25% variable | 25% OTE

London | Permanent Full-Time

Ref: ES2968

Our client is one of the leading Online Video Platform companies globally, and they are currently seeking a passionate Customer Success Manager to join Digital Marketing team.

You will work directly with clients who are leading brands around the world, to accomplish their marketing goals. As Customer Success Manager you will have the opportunity to support big name clients in driving engagement and revenue with the most powerful online video platform in the world.

Does this sound like the right role for you? Keep reading!

Role and responsibilities

As the Customer Success Manager, your responsibilities will include:
• Managing all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner.
• Communicating the customer’s goals and represent their interests to the team and the company as a whole.
• Ensuring monthly renewal of customers by means of a high level of proactive, value-add customer service.
• Building relationships with customers to encourage new and repeat business.
• Understanding the company's capabilities and service, and effectively communicate offerings to the customers.
• Maintaining extensive knowledge of their products and how they serve our customer's needs, including features, advantages, and benefits, and key examples of usage.
• Ensuring the company is represented in a professional and positive manner.

Skill set

What the successful Customer Success Manager will bring to this role:
• 1-2 years' of experience in solving technical issues in a customer support or relationship management role.
• Experience within a Digital or Online Video Platform would be desirable.
• Experience of working with a SaaS platform or company is essential.
• A passion for understanding technical products and a desire to share this passion with your clients so they can make the most of their experiences.
• Excellent verbal and written communication skills.
• A flexible, detail oriented and organised work style with the ability to multitask and take on new challenges.
• The motivation to work well individually but also as a high performing teammate.
• Proficient in Excel and Google Apps, familiarity with Salesforce.com.
• BA/BS degree.

If you are a Customer Success Manager or Account Manager looking for their next steps into an incredibly satisfying career, apply now !!!

Apply today

To apply for this job, please fill out the form below. To find out more information about the Customer Success Manager job, email Emily or call

020 7183 7145

quoting the reference ES2968.

Emily Smith

Emily Smith

Recruitment Consultant

Emily specialises in: Account Managers / Directors, Media Sales, Agency Sales, SAAS Sales and Business Development

07527 631 974
020 7183 7145
emily.smith@opiliorecruitment.co.uk

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