Digital Wallet Research

£50,000 to £60,000 pa

City of Bristol | Permanent Full-Time

A leading global brand are increasing their digital team based in Bristol. You will be responsible for defining the consumer offers in the UK market for this top 30 UK business.

Project Management Recruitment

Digital Wallet Research

£50,000 to £60,000 pa

City of Bristol | Permanent Full-Time

Ref: PS3731

As the Digital Wallet Research, you'll be working in a growing team that is forming to drive the Digital Wallet activity - part of a virtual propositions team comprising of a Propositions Owner, a Propositions Lead, Product Lead and UX Design – who are leading the development and delivery of the Digital Wallet ecosystem propositions.

The Digital Wallet Programme is working across the Group (initially focused on UK) to design and deliver a financial ecosystem – bringing together the existing composite offer with new functionality based around cash accounts; and linking this with innovative technology solutions to give customers access to a wide range of payment services and options.

The ambition is to capture 100% of payments – which for the UK alone is £30bn+ - so it has massive scope and commercial implications; along with the potential to change the way in which customers interact with the business – making them a more regularly relevant feature in customers lives; and enabling a wider range of new propositions.

You’ll love our client's customers, you’ll be intrigued by them and driven to understand what problems, issues and needs they have.

The Digital Wallet Research runs multiple streams of research (both internal and external – quantitative and qualitative) – leading the customer work with our client's research agencies, running research sessions and listening to customers, immersing yourself in their worlds, understanding what they face, what they need - and also working with the data team, driving out insights from the quantitative data. Who are these customers, who's the target, what do they look like, what products do they have?

The Digital Wallet Research is an integral part of the team that will be developing the propositions off the back of all this great research – so be in a great position to see this right through - look for innovative solutions in new areas and putting propositions in customers hands that meet their needs.

Role and responsibilities

Role and Responsibilities of The Digital Wallet Research
• Leading the customer research activity across the Digital Wallet programme
• Managing the external specialists in gathering and analysis of the qualitative customer research
• Working with internal customer facing teams to gather insight from existing customer interactions
• Linking in with the Customer Data / Segmentation team to form a fully rounded view of target customers
• Pull together all the research streams into a single view that can be used to stimulate and inform product and proposition thinking

Skill set

Experiences and Skills of The Digital Wallet Research
• Customer research skills – around methodology and analysis
• Data analytics skills – to be able to draw themes and trends from research
• Ability to distil data / research into meaningful and concise analysis
• Excellent presentational skills

Apply today

To apply for this job, please fill out the form below. To find out more information about the Digital Wallet Research job, email Philip or call

020 7183 7145

quoting the reference PS3731.

Philip Shepherd

Philip Shepherd

C.E.O.

Philip specialises in: Director Levels Roles in SaaS Sales, Media Sales, Agency Sales, Business Development, Account Management in addition to C-Levels positions.

07957 210 008
020 7183 7145
philip.shepherd@opilio.co.uk

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