German speaking VIP Associate

£25,000 to £35,000 pa basic, upto 10% variable | Details on Application

London | Permanent Full-Time

A people-savvy and poker-loving German speaking VIP Associate is required by a FTSE listed gambling company to handle 100 VIP clients in their German-speaking markets. This forward-thinking business is looking for a German-speaking VIP Associate to build and develop strong, long-term relationships with their high-end customers through some smart personal communication that you will think up and execute.

Project Management Recruitment

German speaking VIP Associate

£25,000 to £35,000 pa basic, upto 10% variable | Details on Application

London | Permanent Full-Time

Ref: SK3562

A vibrant and growing Poker and online gaming company are looking to expand their team with a German speaking VIP Associate. As German speaking VIP Associate, you will have the opportunity to engage with some seriously respected customers at live events and interact with them remotely on other occasions to maximise value and retain business. This is a great opportunity to put your client liaison skills to the test and to support the overall success of the German markets.

Role and responsibilities

As the German speaking VIP Associate, you will have the following responsibilities:
• Build a comprehensive database for VIP player information (playing habits, personal desires, background and demographic info) and use this information to create highly customized client interactions.
• Think up player account management strategies: planning, delivery, and optimisation of the high-value customer strategy for poker/casino/sports departments.
• You will have a high focus on potential VIP customers: understand, target and develop relationships with potential high-value players with daily analysis of the new depositing players.
• Conduct outbound calls including new member welcomes, investigation, loyalty, sales, surveys and the reactivation of lapsed members.
• Create VIP tailored promotional offers dedicated to the best customers. Analysing, optimising, and reporting campaigns performance including opt-in rate and ROI optimization for each promotion and campaign.
• Evaluate and optimise of all campaign activity; continually analyse campaign performance including take-up rates and ROI for optimisation purposes.
• Work closely with the CRM, Operations and Product Teams to initiate actions which will generate and increase the revenue, loyalty and life-time value of the VIP players.
• Consistently monitor product issues, listen to the player’s feedback for ideas.
• Work with the Marketing Team to understand which acquisition channels are bringing high-value players and suggest more solutions to increase VIP acquisition.
• Identify potential issues with high net-worth customers and flag them with relevant stakeholders.
• Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively.
• You will be expected to attend face-to-face VIP events on weekends and work occasional evenings.

Skill set

The successful German speaking VIP Associate will have the following skills/experience:
• Bilingual or native in spoken/written German and English.
• At least 2 years’ experience of handling customers contact and resolving queries.
• An interest/experience in online and live poker is a must.
• Numerate and comfortable with handling marketing data.
• Passionate about delivering excellent customer service and ensuring customer satisfaction.
• Excellent Microsoft Excel skills.
• Self-starter with the ability to use their initiative.
• Good attention to detail

If the German speaking VIP Associate role sounds like something you would be interested in, please apply today and ring in! We look forward to hearing from you...!

Apply today

To apply for this job, please fill out the form below. To find out more information about the German speaking VIP Associate job, email Sheba or call

020 7183 7145

quoting the reference SK3562.

Sheba Karamat

Sheba Karamat

Managing Director

Sheba specialises in: Director level position in Marketing, eCommerce, Finance and HR.


020 7183 7145
sheba.karamat@opilio.co.uk

ARRANGE A CALLBACK



Share this job

Refer a friend

Refer a friend

If we successfully place someone you have referred to us, we will give you £200 as a thank-you!

REFER A FRIEND

Not quite right?

If this isn’t the right role for you, we are working on other Sales Jobs so please call Sheba on

020 7183 7145

Apply for German speaking VIP Associate

UPLOAD CVCHANGE FILE ×

Similar Roles

Register with us today: